Terms of Service

1. About these terms

These Terms of Service (“Terms”) govern your access to and use of the MyRemotePA platform, websites and services (together, the “Services”) provided by [LEGAL ENTITY NAME], a company [registered in COUNTRY under number REG NO], whose registered office is at [REGISTERED ADDRESS] (“MyRemotePA”, “we”, “us”).

By creating an account, subscribing to a membership, or using the Services, you agree to these Terms. If you are entering into these Terms on behalf of a business or other organisation, you confirm you have authority to bind that organisation.

2. Our Services

MyRemotePA provides an executive-support ecosystem that combines an AI Personal Assistant, human Executive Assistants, and, where offered, reception, concierge, travel and related services. Some services are delivered directly through your dashboard; others are provided through our specialist teams and partner services.

The AI Personal Assistant produces drafts, research, summaries and similar work product. It is a support tool: you are responsible for reviewing its output before relying on or acting on it. We do not warrant that AI-generated content is accurate, complete or fit for any particular purpose.

3. Membership and allowances

Your membership fee gives you access to the platform and an allowance of AI assistant messages, as described at the point of sale. Work carried out by a human assistant is charged separately — see “Work carried out by a human assistant” below.

Where you exceed your AI allowance, we may (depending on your plan and settings) continue to serve you on a reduced basis, pause the relevant capability, or invite you to upgrade. We will not misrepresent your usage or allowances.

4. Fees, billing and cancellation

Membership fees are charged in advance for each billing cycle (monthly or annual) in the currency selected at signup, via our payment providers. Prices are shown inclusive of the amount you will be charged; applicable taxes are handled in accordance with the law of your jurisdiction.

You may cancel your membership at any time; cancellation takes effect at the end of the current billing cycle, and you retain access until then. Except where required by law, fees already paid are non-refundable. We may change pricing on renewal, giving you reasonable notice before any change takes effect.

5. Work carried out by a human assistant

Your membership fee covers your access to the platform and your AI assistant allowance. It does not include work carried out by a human assistant. That work is charged separately at £50 per hour, recorded in the time actually spent on your task. The £50 rate applies to work done remotely; where a task requires your assistant to travel, the whole trip is charged at £75 per hour instead — see “Travel” below.

Time is billed monthly in arrears. Before we begin any substantial piece of work we will tell you what we expect it to involve, and where a task is better handled as a defined project we will quote you a price for it in advance, which you can accept or decline in your dashboard.

Services such as domains, email hosting, websites, backups, search optimisation and IT support are quoted individually before any work begins. Nothing is set up, and nothing is charged, until you have accepted the quote.

6. Travel

Where a task requires your assistant to travel, the whole trip is charged at £75 per hour. That rate applies to every hour from the moment your assistant leaves home until the moment they return home — the journey and the work done while they are away are all charged at £75 per hour, not just the time spent travelling. Trips are billed weekly, separately from other work.

Travel expenses are billed separately from travel time and are charged at cost. Rail travel is booked in First Class and air travel is booked in Business Class.

Airfares must be paid for at the time of booking. We will not book a flight until payment for the airfare has been received.

We will always agree travel with you before it is booked, and we will tell you what it is expected to cost. Where a task can be handled remotely, we will say so — travel is only ever proposed where it is genuinely needed.

7. Your responsibilities

• Provide accurate account information and keep your login credentials secure.
• Use the Services lawfully, and not for any fraudulent, harmful, or abusive purpose.
• Not attempt to access other members’ data, reverse-engineer, overload, or disrupt the Services.
• Review AI-generated output before relying on it, and ensure any instructions you give comply with applicable law.
• Hold appropriate rights to any content or data you provide to us for processing.

8. Confidentiality

We treat the information you share with us as confidential and use it only to provide and improve the Services to you, in accordance with our Privacy Policy. Our platform is designed so that your assistant works only with your account’s information and has no access to other members’ data.

9. Intellectual property

The Services, including the platform, software, branding and content we provide, are owned by MyRemotePA or its licensors. As between you and us, work product created specifically for you through the Services (such as documents drafted at your request) is yours to use for your own purposes. You grant us the limited rights needed to provide the Services to you.

10. Availability and support

We aim to provide a reliable, high-quality service but do not guarantee that the Services will be uninterrupted or error-free. We may modify, suspend or discontinue features from time to time, and will give reasonable notice of material changes that adversely affect you.

11. Liability

Nothing in these Terms limits liability that cannot be limited by law. Subject to that, we are not liable for indirect or consequential losses, and our total liability arising out of or in connection with the Services is limited to the fees you paid to us in the [12] months before the event giving rise to the claim. [This clause must be reviewed and set by your legal adviser for your jurisdiction.]

12. Termination

You may stop using the Services and cancel at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or to protect the Services or other members. On termination, your right to use the Services ends; provisions that by their nature should survive (such as confidentiality and liability) continue to apply.

13. Governing law

These Terms and any dispute arising from them are governed by the laws of [ENGLAND AND WALES / YOUR JURISDICTION], and the courts of [JURISDICTION] have [exclusive/non-exclusive] jurisdiction, without prejudice to any mandatory consumer-protection rights you have where you live.

14. Changes and contact

We may update these Terms from time to time; we will post the updated version here and, for material changes, give you reasonable notice. Continued use of the Services after changes take effect means you accept the updated Terms.

Questions about these Terms can be sent to [CONTACT EMAIL].